Terms and Conditions

CANCELLATION/REFUND/RETURN POLICY

We want you to be satisfied with your order. We offer the following solutions for order cancellations, refunds, and returns. Please contact us directly with any questions about our policies.

 

A. ORDER CANCELLATION

You have the ability to update or abandon your order at any time prior to selecting ‘Pay for Pickup’ or ‘Pay for Delivery’. Once an order is placed and confirmed by us, we begin preparing it and therefore we cannot accept cancellations of any orders once confirmed by us.

 

B. REFUNDS AND RETURNS

If you receive an order that has missing items, wrong items, or unsatisfactory items please contact us. Any provided refunds will be processed via the payment method used to place the order.

 

ALCOHOL POLICY (DINE IN ONLY)

The Sale and Supply of Alcohol Act 2012 states that food is available for purchase in order to consume alcohol on the premises.
Please do not be offended if we ask for ID if you look under 25.
Types of ID’s permitted: Valid NZ Driver’s License, Valid Passport or a Valid Kiwi Access Card (18+ Card)
Gemmell's reserves the right to refuse service of alcoholic drinks.
Gemmell's does not allow BYO beverages.